Post by D-Vader on May 4, 2004 0:04:50 GMT -5
Tonight as I clocked out and headed home, I was approached by a reasonable looking man. I say man, because he easily weighed as much, if not more than me, and was almost as tall as me.
He asks, "Is there anyone working in the customer service area?"
We're standing by the darkened area that usually deals with customer concerns that can't be handled at the registers. "No, it's closed. Is there anything I can help you with?" I'm off the clock technically, but I know that people just see the shirt and don't want to hear about clocked out or whatever.
"Well, I called up here and was put on hold for an hour and a half"
"You waited on hold for an hour and a half?" I returned in utter disbelief, thinking that anyone that holds for more than 5 mins is an utter moron.
"Yes! And I called back twice. No one would help me."
"Is there something I can do to help?" using my managerial skills to move away from the problem and on to a solution. He still skirted the question and continued...
"I called to get a price check on a Transformer and no one ever got it for me. I even told them where it was, but no one helped!" I wouldn't say the guy was in tears, but he definately had confrontation issues, and I was not about to let him run from his fears now.
"Oh, I remember them paging someone from the department. Maybe they weren't able to get..." I was about to say 'what you needed because the department was busy,' but he insisted.
"So what, I just get lost in space?"
"Yep, pretty much" I finished, since I knew that he wanted to chew on somebody, but hadn't finished cutting his baby teeth yet.
"Well, is there a manager I can talk to. I want to talk to a manager."
I pointed to the nearest cashier, "Ask DJ (that's his name) to page a manager for you, I'm sure that you'll get help," and I continued on to the beer for my daily reward. I stopped off in the toy department (huge for a grocery store, meager for a dept store) to see what exactly he may be looking for. There it was, on an endcap, a whole bunch of fifty dollar Optimus Primes. Yep, that's what the freckled fat man wanted.
Upon returning to the front, I went to the same lane I sent "More Than Meets The Eyes," half hoping he was still there.
"Thanks a lot for sending that guy to me!" DJ half smiled at me.
I inquired as to the results of the fellows conundrum and found that a security (LP-Yellow Shirt) guy answered the phone and paged the department, but was unable to help the guy. DJ told me that the young man (probably 20-ish) was nearly in tears about the ordeal. The security guy isn't exactly the Pilsbury Doughboy; he can be a little intimidating to the average white upper middle class college toy 'collector'. But to the rest of the world we know him as David. David A, actually. He's a nice guy and he's about to go into the Air Force, so I have a special place in my heart for the man with a super soul patch.
The one thing that still gets me is that he waited on hold (the music can't be that good) for an "Hour and a half" to find out what the price on something was. I could understand if it was something you really needed, and the place you called specialized in that item, but to call a grocery store to get a price on a toy is pretty re-damned-diculous. If I waint 5 mins on hold, then they've done something really special and I'm giving them the benefit. Something tells me that this guy's nights and weekends are pretty much free. I also think he called from the phone in the hall, just down from his dorm room. With a calling card supplied by mummy. Someone should send this man a hooker and some weed.
He asks, "Is there anyone working in the customer service area?"
We're standing by the darkened area that usually deals with customer concerns that can't be handled at the registers. "No, it's closed. Is there anything I can help you with?" I'm off the clock technically, but I know that people just see the shirt and don't want to hear about clocked out or whatever.
"Well, I called up here and was put on hold for an hour and a half"
"You waited on hold for an hour and a half?" I returned in utter disbelief, thinking that anyone that holds for more than 5 mins is an utter moron.
"Yes! And I called back twice. No one would help me."
"Is there something I can do to help?" using my managerial skills to move away from the problem and on to a solution. He still skirted the question and continued...
"I called to get a price check on a Transformer and no one ever got it for me. I even told them where it was, but no one helped!" I wouldn't say the guy was in tears, but he definately had confrontation issues, and I was not about to let him run from his fears now.
"Oh, I remember them paging someone from the department. Maybe they weren't able to get..." I was about to say 'what you needed because the department was busy,' but he insisted.
"So what, I just get lost in space?"
"Yep, pretty much" I finished, since I knew that he wanted to chew on somebody, but hadn't finished cutting his baby teeth yet.
"Well, is there a manager I can talk to. I want to talk to a manager."
I pointed to the nearest cashier, "Ask DJ (that's his name) to page a manager for you, I'm sure that you'll get help," and I continued on to the beer for my daily reward. I stopped off in the toy department (huge for a grocery store, meager for a dept store) to see what exactly he may be looking for. There it was, on an endcap, a whole bunch of fifty dollar Optimus Primes. Yep, that's what the freckled fat man wanted.
Upon returning to the front, I went to the same lane I sent "More Than Meets The Eyes," half hoping he was still there.
"Thanks a lot for sending that guy to me!" DJ half smiled at me.
I inquired as to the results of the fellows conundrum and found that a security (LP-Yellow Shirt) guy answered the phone and paged the department, but was unable to help the guy. DJ told me that the young man (probably 20-ish) was nearly in tears about the ordeal. The security guy isn't exactly the Pilsbury Doughboy; he can be a little intimidating to the average white upper middle class college toy 'collector'. But to the rest of the world we know him as David. David A, actually. He's a nice guy and he's about to go into the Air Force, so I have a special place in my heart for the man with a super soul patch.
The one thing that still gets me is that he waited on hold (the music can't be that good) for an "Hour and a half" to find out what the price on something was. I could understand if it was something you really needed, and the place you called specialized in that item, but to call a grocery store to get a price on a toy is pretty re-damned-diculous. If I waint 5 mins on hold, then they've done something really special and I'm giving them the benefit. Something tells me that this guy's nights and weekends are pretty much free. I also think he called from the phone in the hall, just down from his dorm room. With a calling card supplied by mummy. Someone should send this man a hooker and some weed.
Hour and a half 
Jango-Joe1
